The Faculty of Graduate Studies awarded the researcher Mai Qutob a Master’s Degree in Engineering Management in response to her thesis entitled “Factors Affecting the Acceptance of E-health System A Case Study of Nablus Governorate Hospitals”.
This research aims to study the factors influencing medical professionals’ acceptance and usage of E-health technology in State of Palestine hospitals and to introduce an E-health framework that can be adopted by the Palestinian hospitals in order to utilize technology effectively in their operations. A longitudinal case study was undertaken for three hospitals in Nablus governorate. Which are Rafidia Surgical Hospital, Al-Najah, and specialized Arab hospitals working in Nablus.
The research framework which based on Technology Acceptance Model (TAM) was conceptualized via reviewing related literature and experts’ opinion in the design process. TAM which contains perceived usefulness, perceived ease of use, attitude towards usage, and usage intentions, is extended with external factors, which are system characteristic, training, fear of accountability, output quality, culture and perceived risk).
The research utilized both qualitative and quantitative research methods to answer the research questions and to test hypotheses. Qualitative data were collected via in depth semi-structured interviews with IT specialists and system users in a targeted area in order to get a better understanding to E-health system status, benefits, challenges and obstacles. Furthermore, Quantitative data were related to the factors influencing E-health acceptance collected via a survey which was distributed to a random sample (n=300) of health professionals at hospitals.
The results of the literature review, the qualitative exploratory study, the quantitative pilot, and the quantitative final study formed the framework. The analysis of collected data indicated that perceived ease of use, perceived usefulness, perceived risk, and output quality are the most significant factors influencing E-health adoption by Palestinian hospitals. Additionally, perceived risk, system characteristic, fear of accountability, are influencing E-health innovation adoption in less degree.
Based on the research findings, Palestinian health institutions should work on formulating new strategies, enhancing operational processes, developing E-health infrastructure, introducing services with high quality, and coordinating with other entities such as, ICT companies, offices transfer software programs; that would be helpful in achieving medical care employees' trust in order to spreading E-health technology among Palestinian society.
The committee consisted of: Dr. Baker Abdelhaq as a main supervisor and Chairman, Dr. Ahmad Owais as an external examiner and Dr. Yahya Saleh as an internal examiner.
At the end of the session, the committee approved the success of the researcher and recommended her a Master’s degree.